Standing with HSNT Patients

2023 HSNT Annual Report

Letter from Doreen Rue, HSNT CEO

Health Services of North Texas has been standing by our patients and community for 35 years. As I look back at 2023 and this 35-year milestone, our progress and impact are as relevant and meaningful today as in 1988. We are grateful to all who have stood with us as we evolve to address and improve the health and wellbeing of our community. To stand by our patients means to be ready and available to care for our patients. To do so we must know them well and focus our efforts to meet them where they are on their health and wellness journey.

2023 was an exceptional year focused on improving access to care through the expansion of primary care for children and adults, including prenatal care. Investments in our clinical teams and staff and enhanced use of technology to deliver extraordinary care improved the health status and clinical outcomes for our patients. We received recognition from the Community Health Center Program at the federal level with the Bronze Level Health Center Quality Leader award for the impact of our quality focus. While the overall clinical quality recognition received was appreciated, the real joy is seeing our patients’ health stabilize and improve.

I am incredibly proud of HSNT and our stakeholders for the steadfast commitment and determination to address the growing need in our community and stand by our patients over this past year.

This report will highlight our efforts and commitment to our patients, their care, and the communities we serve.

Letter from Dale Tampke, HSNT Board President

Thank you for taking a look at our annual report. Within these pages you will find the highlights of an eventful year serving the health needs of the greater North Texas community, a place we value, one that we all – patients, stakeholders, and staff – call home.

As the board of directors, we take seriously our stewardship of the community resource that is HSNT. We work to focus our strategic planning toward helping folks thrive. We ensure that HSNT leadership and staff are well supported. We mind the finances with an eye toward long-term stability and growth. We enable the organization to deploy state-of-the-art patient care technology within a robust infrastructure. We seek to continually build our services and enhance our quality.

We are collectively and individually grateful for the opportunity to serve you. We look back with pride on a productive year, and look ahead with confidence as we pursue our vision of a healthy community for all.

Dale Tampke

HSNT Board President

Thank you to Our 2023 Board Members

HSNT’s newest board members

Janylle Koren

Maria Najera

2023 HSNT Patient Population

At HSNT, our mission is clear: to serve as a trusted medical home for all North Texans. We are dedicated to breaking down barriers by providing compassionate care regardless of race, ethnicity, or income level.

Patients by Age

Patients by Race*

*50% of HSNT patients are of Hispanic ethnicity

Patients by Federal Poverty Level*

*The Federal Poverty Level (FPL) is an economic measure of income based on family size and income that determines eligibility for programs and benefits. For example, 100% of FPL for a family of four is $30,000.

Introducing the Healthy Champions Cohort

In 2023, HSNT introduced our Healthy Champions Cohort, a Patient Centered Medical Home initiative tailored to providing targeted assistance to 272 of our diabetic patients. The efficacy of our collaborative approach, supported by an array of educational resources and enhanced case management care provided by our team, played a pivotal role in fostering patient empowerment and success throughout the year.

Diabetic patients participated in the new Healthy Champions Cohort

of the patients who participated in the

cohort achieved an A1c level of <7 -

a 9% increase in only 7 months

It’s truly inspiring to be a part of this experience with the Healthy Champions program. The impact our team has made in such a short time is remarkable, from providing testing supplies to empowering patients to take control of their diabetes management. Building personal relationships with patients and seeing their growth and confidence flourish is incredibly rewarding. Having someone who is dedicated to being a supportive resource for patients, especially during challenging times, is invaluable. I have no doubt the program will continue to thrive and make a difference in many lives.

– Jenn McFadden, LVN

HSNT providers are committed to standing with our patients as they do the hard work to improve their health. In addition to the work

being done inside HSNT’s six community health centers to provide quality effective care through 51,418 visits, we are also focused on being present in the community, breaking down barriers to access.

Our Daily Bread Collaboration

To more effectively connect unhoused individuals to accessible medical care, HSNT and Our Daily Bread have begun a collaboration with the support and partnership of Texas Health Resources. Three days per week, LaSandra Rose, one of HSNT’s dedicated Licensed Vocational Nurses, is stationed at Our Daily Bread’s Wellness Center to provide guests with first aid and health education. She and Our Daily Bread’s Care Coordinator work together to link guests to care at HSNT health centers and help them overcome barriers to receiving essential services.

Guests were cared for by HSNT

medical staff at Our Daily Bread

Guests at Our Daily Bread visited one of

HSNT’s health centers for additional care

of patients had their diabetes under control - a 4% increase from 2022

of patients had their hypertension under control -

a 10% increase from 2022

After seeing kids in my private pediatric practice for 38 years in Denton, I feel blessed to now be working at HSNT with its warm, welcoming, caring environment. I am fortunate to be working with knowledgeable, experienced staff and providers who truly care about treating patients and their families with compassion, dignity and expertise, and being able to provide the very best care to all the children in North Texas regardless of their financial situation, insurance or socioeconomic status.

– Dr. Stephen Schulman

Recognizing that pediatric care is foundational for the future of a healthy community, HSNT has nine pediatric providers providing medical care and support services across four health centers. Our commitment to the health of our children is evidenced through increased access and quality.

increase of children served at all HSNT health centers compared to 2022

of pediatric patients 12 and over were screened for depression during a medical visit, and had a follow up plan documented as appropriate

Check out Dr. Jo and our other Providers on the HSNT TikTok and stay up to date on your family medical care!

Mammogram Mobile Unit

In collaboration with Texas Health Resources, HSNT connected 345 patients to mammograms through Texas Health Resources Mobile Health Screening Mammogram service. This important partnership has helped create further access for the women in our community.

patients received mammograms through the mobile unit in 2023

I love working in Women’s Health because of the continuity of care provided in this service. I get to take care of women for most of their lives, from helping young women to choose contraception, to providing obstetrical care to expectant mothers, to older women going through menopause, and everything in between. It is wonderful seeing the children born through the pregnancies that I have followed. I know the care provided in our clinic is the best it can be. I have been a recipient of that care with my diagnosis of breast cancer last year. I understand the importance of getting a mammogram every year and that it can be normal one year but abnormal the next year. It is with outstanding gratitude that I can touch my patients’ lives and have them touch my life in such a significant way. I will never regret my chosen field and the influence it has had on me and the people I work with and care for every day.

– Janice Hill, DNP, FNP-BC, ACNP-BC, Family Nurse Practitioner

Introducing HSNT Midwife Program

Our local community need for obstetric care has grown exponentially over the past 3 years and the strain on local providers and hospitals has been felt. Recognizing that maternal health is foundational for a healthy community and the role midwives play in improving the health of women and their babies throughout pregnancy is proven, HSNT is delighted to announce that we have added additional bench strength to our already excellent women’s health team, under the leadership of Dr. Antonio Asis, OB/GYN.

HSNT is pleased to introduce Samantha Eubanks, DNP, ARPN Certified Nurse Midwife leading this innovative program to support growing community need. Ms. Eubanks is credentialed as a Doctor of Midwifery, extensively trained, and has many years of experience delivering babies. When possible, Ms. Eubanks will be present in the hospital to deliver babies, and provide emotional and physical support during labor, reducing the strain on local obstetricians. She will partner with HSNT’s Women’s Health Nurse Practitioners to provide culturally competent, meaningful prenatal care, education, and support for women throughout their pregnancy, including postpartum care.

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babies born throughout the year – a 5% increase over 2022

increase in women served compared to 2022

of patients had a cervical cancer screening - 12% higher than National screening rates

of patients had a breast cancer screening - a 9% increase from 2022 and 5% higher than Texas screening rates

Ending the HIV Epidemic (EHE)

In the past year, HSNT has made significant strides in our mission to increase healthcare accessibility and combat the spread of HIV/AIDS. Through our initiatives in Denton and Plano, we provided free HIV screenings to 289 individuals, facilitating early detection and intervention. Of those screened, 10 individuals tested positive, and we promptly connected them with the necessary care and case managers to support them. Additionally, we expanded our outreach efforts by launching a ‘Resources’ page on our EHE website, empowering the public with vital tools to engage in our shared goal of ending the epidemic.

free HIV screenings provided in 2023

individuals were tested for HIV in 2023

patients living with HIV/AIDS received integrated behavioral healthcare services to support their overall physical and mental health

Funding of Care

Thank you to HSNT Difference Makers

The 2023 annual impact report is dedicated to HSNT team members, donors, grant funders and community stakeholders who STAND WITH us to support our mission of, “Improving the quality of life for all North Texans through medical care, support services and advocacy.”

To our grant funders and stakeholders that generously invested in supporting patient care for 18,118 patients, we thank you for standing with us to build a healthier community. Your investment allows HSNT to make a tangible difference in the lives of our patients. Through your generosity, we have expanded services to children, provided robust wrap-around infectious disease care, given our patients hope through behavioral health services, and improved health outcomes for thousands of patients.

As we move forward, we are inspired by the impact we have made together, fueled by the shared commitment to our mission. Together, we are building for a healthier tomorrow, creating sustainable and lasting systems to serve our community and patients for many years to come.

Your investment is making a difference, thank you.